Refund Policy

 Our refund and returns policy last 30 day. If 30 days have passed since your purchase, we can't off er you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you recieved it. It must also be in the origional packaging format. 

To coplete your return, we require a reciept or proof of purchase.

 Once your return is request is recieved, we will send you an email to notify you that we have recieved your request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or origional method of payment, within a certain amount of days.

Late or missing refunds

If you haven't recieved a refund yet, first check your bank acout again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bamk. There is often some processing time before a refund is posted.

If you've done all of this and you still have not recieved your refund yet, please contact us at contact@krystaldesignsteam.com

Sale items

Only regular priced items may be refunde. Sale items cannot be refunded.

We onlly replace items if thwy are defective or damaged. If you need to exchange it for the same item, send us a email at contact@krystaldesignsteam.com

 If the item was a gift when purchased and shipped directly to you, you'll recieve a gift credt for the value of your return. Once the returned item is recieved, a gift certificate will be mailed to you.

If the itemwasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.